Frequently Asked Questions
Mezuzah Store FAQs
Welcome to the Mezuzah Store FAQ page. Here you will find helpful answers about choosing a mezuzah case, adding a kosher mezuzah scroll, ordering kosher tefillin, sending meaningful Jewish gifts, understanding shipping options, and starting a return.
Our goal is to make the process simple, warm, and reliable. Whether you are buying your first mezuzah, replacing a case, preparing a new home, choosing a gift, or asking a scribe-related question, our team is happy to help you feel confident before placing your order.
FAQ Topic Guide
- Gifts
- Mezuzahs and Kosher Scrolls
- Choosing and Placing a Mezuzah
- Tefillin
- Shipping
- Returns and Satisfaction Guarantee
- Contact Mezuzah Store
Gifts
Can I send a gift message with my order?
Yes. You can add a gift message during checkout, and we will include it with your order. Mezuzahs make meaningful Jewish gifts for a new home, wedding, Bar or Bat Mitzvah, office, holiday, or special doorway.
Will the recipient see the price of my gift?
No. If the billing and shipping information are different, we do not include prices in the package. We include a packing slip with the order details, but the price of the gift is not shown.
Can you help me choose a mezuzah as a gift?
Absolutely. If you are not sure which style, size, material, or scroll option to choose, contact us and we will be happy to help. Tell us who the gift is for, the occasion, and the kind of doorway or home style you have in mind, and we can guide you toward a meaningful option.
You can also browse our mezuzah gifts, Jewish housewarming gifts, and Jewish wedding gifts for popular gift ideas.
Do you offer gift cards?
Yes. If you are not sure which mezuzah case, kosher scroll, tefillin set, or Judaica piece someone would love most, a Mezuzah Store gift card is a thoughtful way to let them choose something meaningful for their own home, doorway, or mitzvah.
Mezuzahs and Kosher Scrolls
Do your mezuzahs come with a scroll inside?
Mezuzah cases and kosher scrolls are sold separately. Some customers already have a scroll and only need a new mezuzah case or mezuzah cover, while others want a complete mezuzah with a kosher scroll included.
To make the process easier, most mezuzah product pages give you the option to add the proper size kosher scroll before checkout. If you add a scroll, we can ship the mezuzah with the scroll already rolled, wrapped, protected, and inserted inside the case.
Which mezuzah scroll size do I need?
Each mezuzah product page shows the kosher scroll size that fits that specific case. Choose the scroll option listed on the product page, and we will prepare it with the correct fit.
If you already have a scroll and are buying a new mezuzah cover, check the product details carefully to make sure your scroll will fit inside the case. If you are not sure, contact us before ordering and we will help you choose the right size.
What makes a mezuzah kosher?
A kosher mezuzah contains a handwritten klaf (קְלָף, parchment scroll) written by a trained sofer STaM (סוֹפֵר סת״ם, Jewish scribe). The scroll includes the required Torah passages and must be written according to halacha (הֲלָכָה, Jewish law).
A printed, photocopied, decorative, or machine-produced scroll is not a kosher mezuzah scroll. The case protects and beautifies the mitzvah, but the handwritten scroll is what makes the mezuzah kosher. You can learn more in our guide to what is a mezuzah scroll.
Are your mezuzah scrolls kosher?
Yes. Our kosher mezuzah scrolls are handwritten on real parchment by trained sofrim. They are checked for textual accuracy and reviewed carefully so you can feel confident that the scroll inside your mezuzah is kosher.
We only sell kosher mezuzah scrolls because the scroll is the heart of the mitzvah.
Who certifies or checks your mezuzahs?
Every kosher mezuzah scroll we sell is handwritten by a trained sofer STaM and carefully checked before it is shipped. Our scrolls are reviewed for textual accuracy and inspected with care so customers can feel confident that the klaf inside their mezuzah is kosher.
There is not one universal organization that certifies every kosher mezuzah scroll. Instead, the trust comes from the sofer, the checking process, and the standards used before the scroll is sold. We stand behind the kosher mezuzah scrolls we offer, and many rabbis, synagogues, Jewish families, and institutions rely on Mezuzah Store for scrolls they can trust.
If you have a scribe-related question about kosher scrolls, tefillin, checking, or parchment, you can email scribe@mezuzahstore.com. You can also learn more about the role of a sofer STaM.
Do you sell non-kosher or printed mezuzah scrolls?
No. Mezuzah Store only sells kosher mezuzah scrolls. We know some shoppers are looking for a lower-cost option, but a printed or photocopied scroll does not fulfill the mitzvah of mezuzah.
Our goal is to help every Jewish home place a real kosher mezuzah on the door, with a handwritten scroll that is prepared according to Jewish law.
Can you insert the scroll into the mezuzah case for me?
Yes. If you purchase a kosher mezuzah scroll together with a mezuzah case, we can prepare it for you before it ships. Our team will carefully roll and wrap the scroll, place it inside the mezuzah case, and make sure it is protected for the journey to your home.
This way, your mezuzah arrives ready to affix to your doorway, making the process simple and meaningful. Once it arrives, you can place it on the doorpost and recite the mezuzah blessing when appropriate, bringing the mitzvah into your home with care, beauty, and confidence.
Why don’t you sell car mezuzahs?
We do not sell decorative “car mezuzahs” made with printed prayers, photocopied text, or non-kosher scrolls. Those items may be meaningful to some people as travel-themed Judaica, but they are not kosher mezuzahs.
A true mezuzah requires a kosher handwritten scroll and is traditionally placed on the doorposts of a Jewish home or qualifying room. Because we focus on kosher mezuzahs and properly prepared scrolls, we do not sell car mezuzahs as a substitute for the mitzvah of mezuzah.
If you have a specific halachic question about travel, protection, or what is appropriate to keep in a car, we recommend asking your rabbi.
How often should mezuzah scrolls be checked?
Mezuzah scrolls should be checked periodically to make sure they remain kosher. Heat, moisture, age, and other conditions can sometimes affect the parchment or letters.
If you are not sure whether your mezuzah scrolls need checking, you can learn more on our mezuzah checking and tefillin checking page or contact us for guidance.
Choosing and Placing a Mezuzah
How do I choose the right mezuzah case?
Start with the doorway where the mezuzah will be placed. Consider the size of the doorway, whether the mezuzah will be used indoors or outdoors, the scroll size you need, and the style of the home.
Some customers prefer a modern mezuzah case, while others choose a traditional, glass, wood, Jerusalem stone, pewter, sterling silver, or children’s mezuzah. If you want more background before shopping, our guide to what is a mezuzah explains the meaning, purpose, and scroll inside.
Can I use a mezuzah outdoors?
Some mezuzah cases are better suited for exterior doorways than others. Outdoor placement depends on the material, design, weather exposure, and how the case is sealed.
If you are shopping for an exterior doorway, look for products marked for outdoor or water-resistant use, or browse our water-resistant mezuzahs. If you are unsure, contact us before ordering and we will help you choose a suitable mezuzah case.
Which side of the door does a mezuzah go on?
A mezuzah is generally placed on the right side of the doorway as you enter the room or home. Doorway layout can sometimes make the answer more complicated, especially with unusual entrances or connecting rooms.
For more detail, read our guide on which side of the door the mezuzah goes on.
How high should a mezuzah be placed?
A mezuzah is traditionally placed on the upper third of the doorway. The exact placement can depend on the height and structure of the doorpost.
For more guidance, see our article on how high the mezuzah should be placed.
Do I need a blessing when putting up a mezuzah?
In many cases, a bracha (בְּרָכָה, blessing) is recited when placing a kosher mezuzah. The details can depend on the doorway, home, timing, and whether the scroll is kosher.
You can read the mezuzah blessing on our site, and we recommend asking your rabbi if you are unsure whether a blessing should be recited in your specific situation.
How do I put up a mezuzah?
Many mezuzah cases attach with screws, nails, mounting tape, or another method depending on the design. The product page should list the mounting method for that specific mezuzah case.
For step-by-step guidance, visit our page on putting up a mezuzah. If you purchased a kosher scroll with your case, we can prepare the scroll inside the mezuzah so it arrives ready to affix to the doorway.
Which rooms need a mezuzah?
A mezuzah belongs on the doorposts of many rooms in a Jewish home, though some spaces have exceptions. Bathrooms, very small closets, and certain other spaces may not require one.
For more details, read our guide on which rooms need a mezuzah, or ask your rabbi for guidance about your specific home layout.
Tefillin
How do I know which tefillin custom to choose?
If your family or community follows a specific minhag (מִנְהָג, custom), it is best to choose tefillin that match that custom. If you are not sure which option is right for you, we recommend asking your rabbi.
If you still need help understanding the options, contact us and we will be happy to guide you.
If all of your tefillin are kosher, what is the difference between the different tefillin levels?
All kosher tefillin must meet the basic requirements of Jewish law, but there are different levels of craftsmanship, materials, stringencies, and hiddur mitzvah (הִדּוּר מִצְוָה, beautifying a commandment).
Higher-level tefillin may use more carefully selected batim (בָּתִּים, tefillin boxes), retzuot (רְצוּעוֹת, straps), handwritten parshiyot (פָּרָשִׁיּוֹת, Torah passages), and construction standards that follow stricter halachic opinions. In general, choose the best kosher tefillin set that fits your needs, custom, and budget.
What affects the price of a kosher tefillin set?
Tefillin price can vary based on the quality of the batim, the level of the handwritten parshiyot, the retzuot, the minhag, the level of checking, and the overall hiddur mitzvah. A higher-level set usually reflects more careful materials, craftsmanship, and halachic stringency.
If you are choosing tefillin for a Bar Mitzvah, daily use, a gift, or a first set, our team can help explain the options in a clear and respectful way.
I write with my left hand and do other things with my right hand. Should I choose lefty or righty tefillin?
For tefillin, the writing hand is usually the main factor. If you write with your left hand, you would generally choose left-handed tefillin.
If your situation is more complicated, such as writing with one hand but doing most other activities with the other, we recommend asking a competent rabbi before ordering.
What is included when I order a kosher tefillin set?
A kosher tefillin set generally includes the shel yad and shel rosh, the hand and head tefillin, with kosher handwritten parshiyot inside and black retzuot attached. Product details may vary by set, so please review the specific tefillin product page before ordering.
If you are purchasing tefillin for a Bar Mitzvah, daily use, or a meaningful gift, contact us and we will help you understand the options clearly.
Can you help me choose tefillin for a Bar Mitzvah?
Yes. Choosing tefillin for a Bar Mitzvah is a meaningful decision, and we are happy to help you compare the different kosher tefillin levels, minhag options, and quality differences.
If your family, rabbi, school, or community has specific tefillin requirements, we recommend confirming those details before ordering. You can also browse our kosher tefillin collection or contact us for help.
Do tefillin need to be checked?
Yes. Tefillin should be checked periodically to make sure the parshiyot, batim, and retzuot remain kosher and in proper condition. If you have old tefillin, inherited tefillin, or tefillin that have been exposed to moisture, heat, or heavy wear, it is a good idea to have them checked by a qualified sofer.
For checking questions, you can email scribe@mezuzahstore.com.
Shipping
How quickly does Mezuzah Store ship orders?
Most Mezuzah Store orders ship the same or next business day after the order is placed. We are closed on Shabbat and most Jewish holidays, so orders placed while we are closed will ship as soon as we reopen.
Once your mezuzah, kosher scroll, tefillin, or Judaica gift ships, you will receive tracking by email.
Do you offer free shipping on mezuzahs and Judaica orders?
Yes. Free shipping is available on domestic orders over $100. Add your mezuzah case, kosher mezuzah scroll, tefillin, or Judaica gift to the cart and continue to checkout to see the delivery options and any free shipping that applies to your order.
How much does shipping cost for a mezuzah order?
Shipping cost depends on your delivery address, order size, carrier, and shipping speed. Mezuzah Store offers live rates at checkout through USPS, UPS, DHL, and FedEx, so you can see the available services, prices, and delivery estimates before placing your order.
Do you ship mezuzahs, scrolls, and tefillin internationally?
Yes. Mezuzah Store ships to the USA and most other countries. International shipping options and rates are shown at checkout when available for your destination.
Customs duties, import taxes, brokerage fees, or delivery-related charges may be collected by the destination country or carrier and are the responsibility of the recipient.
Can I choose USPS, UPS, DHL, FedEx, or another shipping speed?
Yes. We offer shipping through USPS, UPS, DHL, and FedEx, with multiple speed methods available depending on your destination and order details.
At checkout, you will see live carrier rates, service options, and delivery estimates so you can choose the method that works best for you.
Can I get express or overnight shipping?
Yes. When express or overnight shipping options are available for your address, they will appear at checkout with live carrier rates and estimated delivery times.
If your order is needed by a specific date for a new home, wedding, Bar or Bat Mitzvah, holiday, or other occasion, please contact us before ordering so we can help you choose the best available option.
Can you ship to a PO Box?
Many orders can be shipped to PO Boxes when a compatible carrier service is available. Enter your shipping address at checkout to see the shipping options available for your order.
If you have a special delivery requirement, please contact us before placing your order and we will do our best to help.
Returns and Satisfaction Guarantee
What is your return policy for mezuzahs, scrolls, tefillin, and Judaica gifts?
We stand behind the quality of our products and want you to be 100% happy with your purchase. If you do not love your order for any reason, you may request a return within 90 days of receiving it.
Once your return is received, we will refund your original payment method for the purchase amount, minus shipping.
How do I start a return with Mezuzah Store?
You can start a return directly from your Mezuzah Store customer account portal, or you can email us at service@mezuzahstore.com and our team will be happy to help.
Please include your order number, name, and a short note so we can process your return properly. We want the process to be simple and clear, and we will do our best to help you quickly.
What should I do if my item arrives damaged, defective, or incorrect?
If your mezuzah, kosher scroll, tefillin, or Judaica item arrives damaged, defective, or incorrect, please contact us right away. We carefully inspect and pack every order, but if something goes wrong, we will help make it right with an exchange, replacement, or refund when appropriate.
If possible, please keep the packaging and send photos so we can assist you faster.
What is your return address?
If you are mailing a return, please include your name, order number, and a short note inside the package so we can process it properly.
Mezuzah Store1440 1/2 S Robertson Blvd
Los Angeles, CA 90035
United States
Contact Mezuzah Store
How can I contact Mezuzah Store?
You can reach us by phone at +1 (310) 278-4428 or by email at service@mezuzahstore.com.
For questions about mezuzah scrolls, tefillin, checking, or scribe-related matters, please email scribe@mezuzahstore.com.
Our address is:
Mezuzah Store1440 1/2 S Robertson Blvd
Los Angeles, CA 90035
United States
We are happy to help with product questions, scroll sizing, kosher mezuzah scrolls, tefillin, gifts, shipping, returns, and anything else you may need.