Shipping and Returns

At Mezuzah Store, we want your order to feel easy, reliable, and handled with care from the moment you place it. Whether you are ordering a mezuzah case, a kosher mezuzah scroll, kosher tefillin, or a meaningful mezuzah gift, our team works to pack your order carefully and ship it as quickly as possible.

Below you will find our current shipping and return details. If you need help choosing the right mezuzah, matching a scroll size, sending a gift, checking on a package, or starting a return, please contact us. We are happy to help.

Shipping

How quickly do orders ship?

Most orders ship the same or next business day after the order is placed. We are closed on Shabbat and most Jewish holidays, so orders placed while we are closed will ship as soon as we reopen.

Once your order ships, you will receive an email with tracking information so you can follow your package while it is on the way.

Free domestic shipping

Free shipping is available on domestic orders over $100. Add your mezuzahs, kosher scrolls, tefillin, or Judaica gifts to the cart and continue to checkout to see the delivery options available for your order.

Live shipping rates and delivery estimates

We offer shipping through USPS, UPS, DHL, and FedEx, with multiple speed methods available depending on your destination and order details. At checkout, you will see live carrier rates, available delivery services, shipping prices, and estimated delivery times before placing your order.

This lets you choose the shipping option that works best for your timing and budget, whether you prefer standard delivery, faster shipping, or an express service when available.

Express and time-sensitive shipping

If you need your order quickly, checkout will show the available faster shipping methods from USPS, UPS, DHL, and FedEx based on your address. Because rates and delivery speeds are live, you can compare the available services before placing your order.

If your order is needed for a specific date, such as a new home, wedding, Bar or Bat Mitzvah, holiday, or time-sensitive gift, please contact us before ordering. We will do our best to help you choose the best available option.

International shipping

We ship to the USA and most other countries. International shipping options and rates are shown at checkout when available for your destination.

Please note that international orders may be subject to customs duties, taxes, import fees, brokerage fees, or other charges from the destination country or carrier. These fees are not controlled by Mezuzah Store and are the responsibility of the recipient.

PO Boxes, military addresses, and carrier options

We offer shipping through USPS, UPS, DHL, and FedEx. The available carrier options, service speeds, live rates, and delivery estimates are shown at checkout based on your shipping address and order details.

Many orders can be shipped to PO Boxes and military addresses when a compatible carrier service is available. If you need a specific carrier or have a special delivery requirement, please contact us before placing your order and we will do our best to help.

Mezuzahs with scrolls

Mezuzah cases and kosher scrolls are sold separately, but most product pages allow you to add the correct scroll size before checkout. If you purchase a scroll together with a mezuzah case, our team can carefully roll and wrap the scroll, place it inside the case, and make sure it is protected for the journey to your home.

This way, your mezuzah arrives ready to affix to your doorway, making the process simple and meaningful. Once it arrives, you can place it on the doorpost and recite the mezuzah blessing when appropriate, bringing the mitzvah into your home with care, beauty, and confidence.

If you are shopping for an exterior doorway, we recommend browsing our water-resistant mezuzahs or contacting us before ordering so we can help you choose a suitable case for the location.

Gift orders

Mezuzahs make thoughtful Jewish gifts for a new home, wedding, office, Bar or Bat Mitzvah, holiday, or meaningful doorway. You can add a gift message during checkout, and if the billing and shipping details are different, we do not include prices in the package.

For meaningful gift ideas, you can browse our Jewish housewarming gifts, Jewish wedding gifts, and Jewish gifts. If you are not sure which mezuzah case, kosher scroll, tefillin set, or Judaica piece they would love most, a Mezuzah Store gift card is a thoughtful way to let them choose something meaningful for their own home, doorway, or mitzvah.

If an item is out of stock

From time to time, an item listed on our site may become unavailable after an order is placed. If this happens, we will contact you by phone or email to help you decide whether you would like to wait for the item, choose a different item, or cancel that part of the order.

Returns and Satisfaction Guarantee

We stand behind our products

We stand behind the quality of our products and want you to be 100% happy with your purchase. If you do not love your order for any reason, you may request a return within 90 days of receiving it.

Once your return is received, we will refund your original payment method for the purchase amount, minus shipping. We also appreciate a short note letting us know why you are returning the item. It is never required, but it helps us understand how we can serve our customers better in the future.

How to start a return

You can start a return directly from your customer account portal, or you can email us and our team will be happy to help.

• Start from your account: Log in to your customer account
• Email customer service: service@mezuzahstore.com
• Call us: +1 (310) 278-4428

Return address

If you are mailing a return, please include your name, order number, and a short note inside the package so we can process it properly.

Damaged, defective, or incorrect items

Every order is inspected and packed carefully by our team, but if your item arrives damaged, defective, or incorrect, please contact us right away. We will help make it right with an exchange, replacement, or refund when appropriate.

If possible, please keep the original packaging and send photos of the item and package. This helps us assist you faster and resolve the issue properly.

Need Help?

We are here to help with shipping questions, returns, scroll sizing, product recommendations, tefillin questions, and Judaica gift guidance. You can also visit our FAQ page for more answers about mezuzahs, kosher scrolls, tefillin, gifts, shipping, and returns.

Phone: +1 (310) 278-4428
Customer Service: service@mezuzahstore.com
Scribe Questions: scribe@mezuzahstore.com