The gems look uneven. Otherwise, still a spectacular item to behold once you open the box.
Mezuzah casing does NOT stick to door post due to a grossly inadequate adhesive. Especially disappointing is that others customers made the same complaint, but rather than company accepting responsibility and offering MONEY back (not just a credit on a future purchase), the company has been in denial and has blamed the problem on the surface and/or preparation.
I ordered this mezuzah for my daughter, who's away at college. After I placed my order, the Mezuzah Store sent me a code for 10% off for repeat customers. Since I was already a repeat customer, I inquired several times whether I should've gotten this offer up front. No response. In the meantime, my daughter told me that the peel off adhesive was very weak, and insufficient to stick the mezuzah to her door post. This led me to believe the Mezuzah had been in storage for a long time, losing its stickiness along the way. Either that, or the mezuzah simply was given inadequate adhesive. Unfortunately, no other mechanism was provided to mount the mezuzah, such as little nails. For $71 (including parchment), I expected more.
I ordered the Buta Mezuzah (with a scroll) because it was beautiful and because the bottom opens so that the scroll can be removed without taking the case off the wall. When they arrived, I found that I could not remove the scroll - even with tweezers and tugging back and forth. I called, and the sofer who answered explained that the scroll had been attached with tape so that the ‘Sh-da-i’ would face the outside (which I had not realized was necessary). However, that negated the point of this type of case for me, and I was very unhappy. He said that I could return them, and they would remove the scroll (they have different tweezers than I do) and ship them back to me separated from each other. He even agreed to pay for my return shipping.
I could not have asked for better customer service. When I bring this to my friend, to put up in her new home, I will explain to her what he taught me - that the ‘Sh-da-i’ needs to face the outside. And I will check the placement of all the scrolls in my home now.