What information should I include when contacting Mezuzah Store about an order?

Please include your order number, full name, and the email address used at checkout. If your question is about a product, return, delivery issue, or damaged item, include any helpful details so our team can look into it quickly and give you the clearest answer possible.

Which email should I use for customer service or scribe questions?

For customer service, product help, order questions, shipping, or returns, email service@mezuzahstore.com. For questions about kosher mezuzah scrolls, tefillin, checking, klaf, or other scribe-related matters, email scribe@mezuzahstore.com.

Can I send photos or product links with my message?

Yes. Photos and product links are very helpful, especially if you are asking about scroll size, mezuzah fit, mounting, damage, a product recommendation, or a return. The more details you send, the easier it is for us to help you quickly and accurately.

Can I place an order by phone?

Yes. If you prefer to speak with a real person before ordering, call or text us at +1 (310) 278-4428. We are happy to help you choose a mezuzah, kosher scroll, tefillin set, gift, or shipping option and guide you through the order.

When should I use the contact form instead of calling?

The contact form is a good choice when you want to send details we can review carefully, such as an order number, product link, scroll question, return request, or photos. If your question is urgent or easier to explain by phone, you are welcome to call us.

Where should I send a return or mailed correspondence?

Mezuzah Store is located at 1440 1/2 S Robertson Blvd, Los Angeles, CA 90035, United States. If you are mailing a return, please contact us first or start the return from your customer account portal so we can help you with the correct next steps.

Speak To The Team at Mezuzah Store

Contact Mezuzah Store

We believe good customer service should feel simple, personal, and easy to reach. Whether you need help choosing a mezuzah, matching the right kosher scroll size, selecting tefillin, sending a meaningful Judaica gift, checking on an order, or starting a return, the Mezuzah Store team is happy to help.

If your question is about an order, please include your order number and the email address used at checkout so we can help you as quickly as possible.

Contact Information

Phone: +1 (310) 278-4428
Customer Service: service@mezuzahstore.com
Scribe Questions: scribe@mezuzahstore.com

Visit or Mail Us

Mezuzah Store
1440 1/2 S Robertson Blvd
Los Angeles, CA 90035
United States

Please contact us before mailing a return so we can help you with the correct next steps. Returns can also be started directly from your customer account portal.

How We Can Help

Our team can help with questions about mezuzah cases, kosher scroll sizing, product recommendations, gift ideas, order tracking, shipping options, returns, and anything else you need before or after placing an order.

If you are shopping for a complete mezuzah, we can help you choose the right case and pair it with a kosher mezuzah scroll. When a scroll is purchased with a mezuzah case, our team can carefully roll, wrap, and insert the scroll so it is protected inside the case and ready to affix to your doorway when it arrives.

If you are not sure where to begin, tell us what doorway, room, occasion, style, or budget you are shopping for. We will be happy to guide you toward an option that feels right for your home, gift, or mitzvah.

Ask the Scribe

For questions about kosher mezuzah scrolls, tefillin, checking, klaf (קְלָף, parchment), parshiyot (פָּרָשִׁיּוֹת, Torah passages), or other scribe-related matters, please email scribe@mezuzahstore.com.

If you want to learn more before reaching out, you can read our guides on what is a mezuzah scroll, the role of a sofer STaM, and mezuzah checking and tefillin checking.

Shipping, Returns, and Order Support

For shipping and return details, visit our Shipping and Returns page. Mezuzah Store offers live shipping rates at checkout through USPS, UPS, DHL, and FedEx, with available speed methods and delivery estimates shown before you place your order.

We stand behind the quality of our products and want you to be 100% happy with your purchase. If something is not right with your order, please contact us. We will do our best to help quickly, clearly, and with care.

You can also visit our FAQ page for answers about mezuzah cases, kosher scrolls, tefillin, gift orders, shipping, returns, and product support.

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