Refund policy

We have a 90 day return policy, which means you have 90 days after receiving your item to request a return or an exchange.

To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.

How to return an item
Start by letting us know, so we can watch for your package and help if anything comes up. Any of these works:

From your account: log in and open your order.
Email: service@mezuzahstore.com
Call or text: +1 (310) 278-4428

Then send your item to our store:

Mezuzah Store
1440 1/2 S Robertson Blvd
Los Angeles, CA 90035
United States

Please include your name and order number in the package, and a short note if you would like to tell us what went wrong. Any carrier is fine, and we recommend a tracked service so you know when it arrives. If the fault is ours we will send you a prepaid label instead, so contact us before paying for shipping.

You are also welcome to bring your return to the same address in person, within the same 90 day window. Please contact us first so we know to expect you.

Sunday 10:00 AM to 3:00 PM
Monday to Thursday 9:00 AM to 4:00 PM
Friday 9:00 AM to 1:00 PM
Saturday closed, and most Jewish holidays

If something is already on its way to us, just let us know and we will take care of it.

Who pays for return shipping
If the fault is ours, the return is on us. That includes an item that arrives damaged or defective, a scroll that is not as described, the wrong item, or an item that does not match how it was shown or described on our website in color, size, or appearance. Contact us and we will send you a prepaid return shipping label.

If you are returning an item because you changed your mind, return shipping is your responsibility. We do not charge a restocking fee.

International returns
International orders may be returned within the same 90 day window. Please contact us before shipping anything back so we can guide you through customs paperwork and help the package clear without delay. Original shipping costs, customs duties, taxes, and import fees already paid to your country are not refundable, since they are collected by the destination country and the carrier rather than by us. If the fault is ours, we cover the cost of getting the item back to us.

Damages and issues
Please inspect your order when it arrives and contact us right away if anything is defective, damaged, incorrect, or not as described, so we can make it right. If you can, keep the original packaging and send photos of the item and the package. It helps us resolve things faster, and we cover the return shipping.

Exchanges and store credit
If you would prefer an exchange or store credit instead of a refund, we are glad to arrange it. Contact us and we will help you choose the right replacement, whether that is a different size, a different case, or a different scroll.

Exceptions / non-returnable items
Gift cards cannot be returned.

Personalized items and made-to-order or special-order pieces are final sale, because they are made specifically for you. This does not affect your rights if the item arrives damaged, defective, or not as described, in which case we will always make it right.

Sale items can be returned like anything else, unless the product page clearly marks the item as final sale.

If you are unsure whether an item qualifies, please get in touch before ordering and we will tell you.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method for the purchase price of the items, minus the original shipping cost, within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at service@mezuzahstore.com.

At Mezuzah Store, we will go out of our way to make you happy. We pride ourselves on our superior customer service and our highest standards of integrity.

We stand behind every product that we sell 100%. If for any reason you are not satisfied with a product that you receive from us, return it within 90 days with a note telling us why, and we will make it right.

For more answers about mezuzahs, kosher scrolls, tefillin, gifts, shipping, and returns, see our FAQ page.